Improvements require an assessment, either formal or informal. A good assessment tells you what you are doing right and which areas are open for improvement. If you do not plan to act on the improvement areas, then why do you do an assessment? So the target for an assessment is twofold. First you need to know where you are, next you need to know where you want to go. The road from where you are to where you want to be can only be defined by improvement actions.
So how do you do a good assessment of any situation? You need to ask questions and more importantly, you need to listen to the answers and make sure you understand them. Every situation you want to assess, has its own context. So get to know the situation and the context. The clearer the view you achieve on a situation in its context, the better your assessment. When you define improvement actions, you need to determine where you want to go. This target situation, needs as much context and information as possible. The best way from A to B can only be defined if we have a common understanding of A and B.
Beware when you define improvement actions! Not every action is suitable for every situation. In other words: each problem has multiple solutions. The solution must solve the problem and it must fit in the context. Only then it will prove to be valuable. The solutions that work in every context are usually abstract. These will not actually help you to achieve your goals, but are a good starting point. When making these solutions more concrete, you need to change them to fit the current context. Sometimes when you try to do this, the solution will not fit your context. So is this the right way to go? Yes, since knowing what not to do is also valuable.
At Polteq we always use assessments in support of improvements. The available improvement models contain important areas for testing. The models also provide a lot of questions to assess the areas. But we do not stop there, we keep asking questions outside the model! The areas with their questions provide nice guidelines, but a good assessment depends on the assessors. The assessors must take the context into account and therefore questions in the model can become either more or less important. While assessing, we try to capture the situation in its context. This allows us to write specific improvement actions which are fit for your situation.
How do you find the right improvement actions?